Name: Simon Birch
Age: 45
Occupation: Co-owner of Liberty Towing Service, Madison
Web: http://www.libertytowing.us/
Number of years on the job: 29
Ever since I was 12 years old in my native Coventry, England, I knew this was what I wanted to do.My friend, Harvey Wasson, owned a towing service there, and he let me ride with him. Harvey worked round-the-clock and built a large business. He taught me how to run a towing business and to provide excellent customer service. I came to Madison in 1991 to work for a towing company. In 1989, I read an article in American Towman magazine about the business and wrote a letter to the owner telling him that I’d like to work [...]
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Tips for Towing Disabled Vehicles
By Ann Job of MSN Autos
Sophisticated new vehicles require great care and different types of towing techniques.
Always make certain that the tow truck driver knows the proper way to tow your vehicle.
On occasion, our car, van, truck or sport-utility vehicle can break down and need to be towed.
Decades ago, it wasn’t uncommon to see a friend, family member, neighbor or Good Samaritan towing the stranded vehicle home for a needy driver.
It’s rare to see this today—for good reason.
Towing practices, like today’s vehicles, are more sophisticated than they were years ago— so sophisticated, in fact, that there are more rules and “don’ts” than ever before.
Even AAA, the largest member-supported roadside assistance service in the United States, offers a towing manual for tow truck operators that has “more than 350 pages of details involving every make and model,” said Larry Keller, editor at AAA [...]